Frequently asked questions
ORDERS & PAYMENTS
How do I place an order?
Simply browse our collections, select your preferred items and size, then proceed to checkout. Once payment is successfully completed, you will receive an order confirmation email.
What payment methods do you accept?
We accept all payment methods supported by Shopify, including major credit and debit cards and other secure payment options displayed at checkout.
Is my payment information secure?
Yes. All payments are processed through Shopify-approved, encrypted payment gateways. MJLUXE does not store or have access to your full payment details.
Can I modify or cancel my order after placing it?
Orders are processed promptly to ensure timely delivery. Once an order has been confirmed, modifications or cancellations may not be possible. Please contact us immediately and we will do our best to assist.
PRODUCTS & SIZING
Are your products authentic and quality-checked?
Yes. Every MJLUXE product is carefully selected, branded, and inspected to ensure it meets our quality and aesthetic standards.
Do product colors and details appear exactly as shown?
We strive for accurate representation. However, slight variations in color or texture may occur due to lighting, screen settings, or material differences.
How do I choose the right size?
SHIPPING & DELIVERY
Where do you ship from?
Orders are shipped from our designated fulfillment locations based on product availability and destination.
Do you ship internationally?
Yes, MJLUXE ships internationally. Delivery times and shipping fees vary depending on your location.
How long will delivery take?
Estimated delivery times:
- UAE: 1–5 business days
- GCC: 5–10 business days
- International: 7–21 business days
Please note that these are estimates and may be affected by customs or courier delays.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent to you via email or SMS where available.
RETURNS & REFUNDS
What is your return policy?
Returns are accepted within 7 days of delivery, provided items are unused, unworn, and returned in original condition with all tags and packaging intact.
Are sale items refundable?
Items marked as Final Sale, Sale, or Clearance are non-returnable and non-refundable.
How long do refunds take?
Approved refunds are processed to the original payment method and typically reflect within 7–14 business days, depending on your payment provider.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.
CUSTOMS, DUTIES & INTERNATIONAL ORDERS
Will I have to pay customs or import taxes?
For international orders, customs duties, VAT, and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
What happens if my order is delayed by customs?
Customs delays are beyond our control. We appreciate your patience and recommend contacting your local customs authority for further information.
SUPPORT & GENERAL INQUIRIES
How can I contact MJLUXE?
For any inquiries, please reach out to us through the official contact channels listed on our website. Our team will respond as promptly as possible.
Do you offer gift cards?
Availability of gift cards will be announced on our website if and when they are introduced.
How can I stay updated on new releases?
We invite you to subscribe to our newsletter and follow MJLUXE on our official social platforms for updates on new collections and exclusive releases.
BRAND & EXPERIENCE
What does MJLUXE stand for?
MJLUXE represents a refined approach to modern fashion—where quality, detail, and design meet understated luxury. Its all about making Luxury feel effortless for you, no matter the occasion.
Will MJLUXE collections change over time?
Yes. Our collections evolve as the brand grows, with new releases introduced periodically.
